Terms & Conditions

Acceptance of Terms

By accessing, browsing, registering on, or purchasing from the VOTREND website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These terms should be read together with our Privacy Policy, Shipping & Delivery Policy, and Returns & Cancellations Policy.

About VOTREND

VOTREND is a jewellery brand operated by Virajo Fashion Pvt. Ltd.

VOTREND offers jewellery products through its online store at www.votrend.com.

Throughout these Terms & Conditions, the words “VOTREND”, “we”, “us”, and “our” refer to VOTREND and its operating business entity, Virajo Fashion Pvt. Ltd.

Eligibility

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are using the website on behalf of another person or organisation, you confirm that you have the authority to accept these terms on their behalf.

Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, dimensions, and other information displayed on the website are accurate and up to date.

However, slight differences may occur due to lighting, photography, screen settings, manufacturing variations, or the nature of the materials used.

Product images are provided for visual representation. The actual product may have minor variations in appearance.

We reserve the right to correct errors, update product information, or discontinue products without prior notice.

Pricing & Availability

Product prices displayed on the website are shown in Indian Rupees (INR), unless otherwise specified.

Prices, discounts, offers, product availability, and specifications may change from time to time without prior notice.

We make reasonable efforts to ensure that displayed prices are accurate. In the event of an obvious pricing or technical error, we reserve the right to correct the error and, where appropriate, cancel the affected order and refund any amount already paid.

Applicable taxes, shipping charges, or other applicable charges will be displayed during the purchasing process where required.

Orders & Order Acceptance

Adding a product to your cart does not guarantee that the product will remain available.

When you place an order, you are making a request to purchase the selected products at the displayed price and according to these terms.

After placing an order, you may receive an order confirmation by email or other available communication channel.

An order may be cancelled or declined in certain circumstances, including product unavailability, pricing or technical errors, suspected fraudulent activity, incorrect customer information, or other legitimate business reasons.

If we cancel an order for which payment has already been received, the applicable amount will be refunded through the relevant payment method, subject to the applicable payment provider's processing timelines.

Payments

We may offer payment methods such as online payment, cards, UPI, net banking, wallets, or other methods made available through our authorised payment service providers.

Payment transactions may be processed by third-party payment gateways. We do not intend to store complete payment card information on our website.

You agree to provide accurate and complete information required to process your order and payment.

An order may not be processed until successful payment confirmation is received, where online payment is required.

Shipping & Delivery

Orders are shipped to serviceable locations within India based on the delivery options available at checkout.

Shipping charges, estimated delivery timelines, and available delivery services may vary depending on the destination, order size, courier availability, and other logistical factors.

Delivery timelines shown on the website are estimates and may be affected by circumstances beyond our reasonable control, including weather conditions, transportation disruptions, public holidays, incorrect address details, or courier delays.

Customers are responsible for providing a complete and accurate shipping address and contact information.

For detailed information, please refer to our Shipping & Delivery Policy .

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accommodated before the order has been processed or shipped, where operationally possible.

Once an order has been shipped, cancellation may no longer be possible and the request may instead be handled under our applicable Returns & Cancellations Policy.

If an eligible cancellation is accepted after payment has been received, the applicable refund will be processed according to our refund procedure.

Returns & Refunds

Returns and refunds are subject to the eligibility conditions and procedures described in our Returns & Cancellations Policy .

Certain products may not be eligible for return due to hygiene, product condition, customisation, or other applicable reasons. Any such exclusions will be communicated in the applicable policy or product information.

Customers may be required to provide photographs, videos, order information, or other details to help us verify a damaged, defective, incorrect, or incomplete order.

Approved refunds will be processed using the applicable payment method or another appropriate method, subject to the payment provider's processing timelines.

Offers & Promotions

From time to time, VOTREND may offer promotional discounts, coupon codes, special offers, or other campaigns.

Each promotion may have its own eligibility conditions, validity period, product restrictions, minimum order value, or other terms.

Promotional offers cannot be combined unless expressly stated otherwise.

VOTREND reserves the right to modify or withdraw promotional offers where permitted and subject to applicable law.

Customer Accounts

If you create an account on our website, you are responsible for providing accurate information and keeping your login credentials confidential.

You are responsible for activities carried out through your account unless caused by circumstances beyond your reasonable control.

If you believe your account has been accessed without authorisation, please contact us promptly.

Reviews & User Content

If the website allows customers to submit reviews, comments, photographs, or other content, you agree that the information you provide should be truthful, lawful, relevant, and respectful.

You must not submit content that is unlawful, defamatory, abusive, misleading, discriminatory, obscene, fraudulent, or infringes another person's rights.

We reserve the right to remove content that violates these requirements or applicable law.

Intellectual Property

Unless otherwise stated, the VOTREND name, logo, brand identity, product photographs, graphics, text, website design, layouts, illustrations, videos, and other content available on this website are owned by or licensed to VOTREND or Virajo Fashion Pvt. Ltd.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

Third-Party Services

Our website may use third-party services for payments, shipping, analytics, communications, hosting, security, or other operational purposes.

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

We are not responsible for the independent policies or practices of third-party websites and services.

Limitation of Liability

We take reasonable steps to maintain the availability, accuracy, and security of our website. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

To the extent permitted by applicable law, VOTREND and Virajo Fashion Pvt. Ltd. will not be responsible for losses arising from circumstances beyond our reasonable control, including internet failures, third-party service interruptions, courier delays, technical failures, or events beyond our control.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, services, or applicable legal requirements.

When changes are made, the updated version will be published on this page and the Last Updated date will be revised.

Your continued use of the website after changes are published constitutes use of the website under the updated terms, subject to applicable law.

Governing Law

These Terms & Conditions are intended to be governed by the laws applicable in India, subject to applicable consumer protection and other mandatory legal rights.

Any dispute arising in connection with the website or these terms shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.