Frequently Asked
Questions

Browse our collection, select your favourite piece, choose the required quantity and click Add to Cart. Proceed to checkout, enter your delivery details and complete your payment.

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

Once your order has been successfully placed, you will receive an order confirmation on your registered email address with your order details.

We currently deliver across India. Delivery availability may depend on the serviceability of your pin code.

Delivery timelines may vary depending on your location and courier service. You will receive tracking information once your order has been dispatched.

Once your order is shipped, tracking details will be shared with you through your registered email or other available order communication.

Our delivery partner may attempt delivery again. Please ensure that your phone number and delivery address are accurate when placing your order.

We accept the payment methods displayed during checkout. Available options may include cards, UPI and other supported online payment methods.

Payments are processed through secure payment gateways. VOTREND does not store your complete card or payment credentials on our website.

Your order details and applicable invoice information will be provided as part of your order confirmation and fulfilment process.

Keep your jewellery away from perfumes, cosmetics, water, sweat and harsh chemicals. After wearing, gently wipe your piece with a soft, dry cloth and store it in a dry place.

We recommend removing your jewellery before bathing, swimming or exercising to help maintain its finish and appearance.

Store each piece separately in a clean, dry pouch or jewellery box. Avoid keeping multiple pieces together as they may scratch or tangle.

Returns and exchanges are subject to the VOTREND return policy. Please check our Returns & Refunds page for the applicable conditions and eligibility.

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the product and packaging. Our team will assist you with the next steps.

Returned products must meet the conditions specified in our return policy. For hygiene and quality reasons, certain products may not be eligible for return after use.

We make every effort to display our jewellery as accurately as possible. However, slight variations in colour may occur due to lighting, photography and individual screen settings.

Product-specific information such as material, dimensions, colour and other details can be found on the respective product page.