Shipping & Delivery

Where We Deliver

VOTREND currently offers delivery within India to serviceable locations supported by our logistics partners.

Delivery availability may depend on the destination PIN code and courier serviceability.

If a particular PIN code is not serviceable, the available shipping options may not be displayed during checkout.

Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Orders are generally processed during our business working days.

Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been packed and handed over to the logistics partner, you will receive shipping or tracking information where available.

Delivery Time

Delivery timelines depend on the destination, PIN code, courier service, order processing time, and other logistical factors.

The estimated delivery date or delivery timeline displayed at checkout, where available, is an estimate and not a guaranteed delivery date.

Delivery may take longer during peak shopping periods, festivals, public holidays, adverse weather, transportation disruptions, or other circumstances beyond our reasonable control.

Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your order.

Shipping charges may vary depending on the destination, order value, package details, courier availability, and shipping service selected or assigned.

From time to time, VOTREND may offer free shipping promotions or free shipping above a specified order value. Any such offer will be communicated on the website or during checkout.

Shipping Partners

VOTREND may use third-party logistics and courier partners to fulfil and deliver customer orders.

Our shipping platform may select an appropriate courier service based on factors such as destination, serviceability, delivery availability, and other logistical considerations.

The courier partner assigned to an order may vary from one order to another.

Once an order is handed over to the courier, delivery is subject to the courier partner's operational processes and service conditions.

Order Tracking

Where tracking is available, customers may receive a tracking number or tracking link after the order has been shipped.

Tracking information may take some time to appear after the shipment is handed over to the courier.

Customers can use the tracking information provided to check the latest available shipment status.

If tracking information does not update for a reasonable period, please contact our customer support team.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code, phone number, and other required details.

Please carefully review your delivery information before placing your order.

If you identify an incorrect address after placing your order, contact us immediately.

We will try to update the address where operationally possible, but changes may not be possible once the order has been processed or shipped.

Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operational procedures and the destination.

Customers should ensure that someone is available at the delivery address to receive the package where possible.

Delivery may be delayed or the package may be returned to the sender if the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful.

Delivery Delays

While we work with logistics partners to deliver orders as efficiently as possible, delivery timelines may occasionally be affected by circumstances beyond our reasonable control.

These may include:

• Severe weather conditions
• Transportation disruptions
• Public holidays
• Festival or peak-season demand
• Courier operational issues
• Incorrect or incomplete address information
• Events beyond reasonable control

If we become aware of a significant delivery issue, we will make reasonable efforts to assist you.

Damaged Packages

We take reasonable care to package jewellery securely before dispatch.

If your package appears visibly damaged at the time of delivery, we recommend documenting the condition of the package before opening it.

If the product inside is damaged, please contact us as soon as possible and provide your order details along with photographs or videos where requested.

Please refer to our Returns & Cancellations Policy for information about damaged or defective products.

Missing or Incorrect Items

If your order contains an incorrect product or an item appears to be missing, please contact us promptly.

We may request photographs of the received products, packaging, shipping label, or other information to help us investigate the issue.

After verification, we will provide an appropriate resolution in accordance with our applicable Returns & Cancellations Policy.

Failed or Returned Deliveries

An order may be returned to us by the courier if delivery cannot be completed after the applicable delivery attempts.

This may occur because of:

• Incorrect or incomplete address
• Incorrect phone number
• Recipient unavailable
• Recipient refusal
• Repeated unsuccessful delivery attempts
• PIN code or location serviceability issues

If your order is returned to us, please contact our customer support team to discuss the available options.